1. Do you ship worldwide?
Yes, we offer global shipping. Delivery time varies by region, usually 7-15 business days after order confirmation.
2. What is your return & exchange policy?
Unused items with original tags can be returned/exchanged within 14 days of delivery. Return shipping costs are borne by the customer (except for defective products).
3. How to choose the right size?
A detailed size chart is available on each product page. For further help, contact us via email or phone—we’ll assist with size recommendations.
4. What payment methods are accepted?
We support major credit cards (Visa, Mastercard), PayPal, and other regional secure payment options. All transactions are encrypted for safety.
5. How to track my order?
Once shipped, a tracking number will be sent to your registered email. Use it on our “Order Tracking” page to check status.
6. What if my dress has quality issues?
Contact us with your order number and photos of the issue within 3 days of receipt. We’ll arrange a refund, replacement, or repair promptly.
7. Can I cancel or modify my order?
Orders can be canceled/modified within 24 hours of placement. After that, changes may not be possible as we start processing quickly.
For other questions, reach out via [email protected] or +852 5886 9292.