SEEKRAIL LIMITED – Terms Of Service
These Terms Of Service (“Terms”) govern your use of SEEKRAIL’s official website, mobile platform (if applicable), and purchase of products (collectively, “Services”). By accessing or using our Services, you agree to comply with these Terms.
1. Acceptance of Terms
- These Terms apply to all users (including customers, visitors, and account holders) globally.
- SEEKRAIL reserves the right to update these Terms periodically. We will notify you of material changes via email or platform notice; continued use of Services after changes constitutes acceptance.
2. Order & Payment
- Order Confirmation: When you place an order, we send a confirmation email (acknowledgment only). Your order is confirmed only after we send a “Shipping Confirmation” (indicating payment verification and order processing).
- Pricing & Currency: Product prices are displayed in specified currencies (e.g., USD, HKD) and exclude customs duties, taxes, or shipping fees (unless stated otherwise). We may adjust prices due to currency fluctuations or stock changes, with no retrospective effect.
- Payment Obligation: You agree to pay the full amount (product + shipping + applicable fees) at checkout. We reserve the right to cancel orders for unpaid, fraudulent, or incorrect payment transactions.
3. User Obligations
- You must provide accurate, complete, and up-to-date information (e.g., shipping address, contact details) when using Services. We are not liable for delivery issues or delays caused by incorrect information.
- You are responsible for safeguarding your account credentials (if registered). Any activity under your account is deemed your responsibility, unless you notify us of unauthorized use promptly.
- You may not use our Services for illegal, fraudulent, or harmful purposes (e.g., reselling products for commercial gain without authorization, uploading malicious content).
4. Intellectual Property
- All content on our platform (e.g., product photos, descriptions, logos, brand names) is owned by SEEKRAIL or licensed to us. You may not copy, distribute, modify, or use this content for commercial purposes without our written permission.
- User-generated content (e.g., reviews) you submit grants SEEKRAIL a non-exclusive, global license to use, display, or share it for Service-related purposes (with attribution where applicable).
5. Product Information & Availability
- We strive to provide accurate product descriptions, sizes, and images, but minor discrepancies (e.g., color variations due to screen settings) may occur. Products are subject to stock availability; we will notify you of out-of-stock items and process refunds promptly.
- We do not warrant that products will meet your specific requirements beyond the descriptions stated on the platform.
6. Limitation of Liability
- SEEKRAIL shall not be liable for indirect, incidental, or consequential damages (e.g., loss of profit, inconvenience) arising from use of Services or product issues, except where caused by our gross negligence or willful misconduct.
- Our total liability for any claim related to Services or products shall not exceed the total amount you paid for the relevant order.
7. Termination
- We may suspend or terminate your access to Services if you violate these Terms (e.g., fraudulent activity, repeated policy breaches) without prior notice, and reserve the right to withhold refunds for orders linked to violations.
- You may terminate these Terms by discontinuing use of Services and closing your account (if registered).
8. Governing Law & Disputes
- These Terms are governed by the laws of Hong Kong Special Administrative Region, China.
- For disputes arising from these Terms or Services, we first encourage you to contact our support team ([email protected]) to resolve issues amicably. If unresolved, disputes shall be submitted to the courts of Hong Kong for exclusive jurisdiction.
For further clarification on these Terms, contact our support team at [email protected] or +852 5886 9292.